The inquiries, mostly via Twitter, are cordial, casual and polite. “Let us know what you think,” they ask, in response to my mentioning what show I’ll be seeing later that day. “I loved it,” they say, “Hope u do 2.”

Until three weeks ago, I had a standard answer to these conversational inquiries about Broadway shows. I would say that given my role at the American Theatre Wing and The Tony Awards, it wouldn’t be appropriate for me to voice my opinions one way or another. People respected that, and often seemed sheepish about having asked. I’m sorry if I undermined the very point of social media by refusing a reply, by being anti-social.

Now I have no cover, so to speak. But I’ve decided, at least for now, to maintain my policy in a general sense. I have been known to send effusive tweets over Off-Broadway or regional work that isn’t in Tony contention and I’ll still do so, while saying little about Broadway work, since I retain a Tony vote. You might ask whether pointing out what I go to see isn’t waving a red cape if I’m staying mum about my ultimate opinion; that’s a fair charge, but I do it mostly so those who have come to know me online will not think me solely a Broadway baby and develop a sense of the range – and limits – of what I see.

Keeping one’s opinion to one’s self is hardly the operative ethos of Internet intercourse. Indeed, many see the Internet as the perfect medium for broadcasting their opinions on a wide variety of subjects, whether or not they have any educated basis for such opinions.  Despite that cavil, I have often applauded the means by which the Internet has afforded every individual a broadcast voice, via Twitter, Facebook or countless other applications.

Too often I’ve seen this populist medium used as the platform for virulent versions of what professional critics do in the conventional media: declaring a show worthy or unworthy, attacking artists for offenses current or past, saying whatever comes to mind because there’s no editor or editorial standard to which they must adhere. More than once I’ve likened social media to the early days of broadcasting, and that’s still true, but in so many cases it also resembles the Wild West, with its language closer to Deadwood than to Oklahoma!.

We all know that strong, highly opinionated voices get attention and that is proven daily in the polarized messaging that passes for political conversation.  This cannot be the language for the arts. I worry that in trying to make a name for oneself in the online media circus, people seek to be as provocative, as snarky, as incendiary as they can be in order to stand out from the crowd, generating more page views, more retweets, more +1’s than the next commentator. While they may in fact do so from a place of passion about the art of the theatre, their actions, their writing, serve it poorly, since their negative hyperventilations serve only to promote or define themselves, rather than prove of benefit to anyone involved in the making of art.

Now don’t misunderstand me – I am not anti-critic, whether old media or new. I admire and maintain cordial relationships with a number of fairly prominent critics, and enjoy their insights regardless of whether I agree with them or not; I bridle only at those who seem to take pleasure in their pans. Unfortunately, it is those latter critics who the newly enfranchised prefer to emulate.

So, some might say, why don’t I use the internet to become the critic I hope all should aspire to be? There are several reasons, but one is perhaps the most important: conflict of interest. I have been working professionally in theatre for some 30 years, and so it is relatively rare that I see a production where I do not know some artist (in some cases many artists) involved in the production. For me to take on the role of critic now (even though I did so in my collegiate years) would create an impossible dilemma: either I risk offending people who I admire, enjoy and even love (since no one’s work is always impeccable), or I would have to lie to readers, making the point of my taking on a critic’s mantle completely hypocritical.

God knows, I have opinions. Most people can tell that within minutes of meeting me, and certainly those who know me have heard my thoughts about the many shows I see, often at length. But what I say in relative private is measured for each individual who hears it; I rarely dissemble, but I do omit. Social media simply doesn’t afford that degree of narrowcasting and personalization.

I am happy to engage in discussion and debate about theatrical topics, and Twitter and blogging have afforded me that opportunity, far beyond the circles in which I travel here in New York. I’m pleased to enthuse about remarkable aspects of works I see, without necessarily offering a blanket opinion, for broad public consumption. I’m most pleased when I can add a few obscure facts or personal reminiscences to discussions of theatrical work that I spot in the endless stream of online opining.

But what did I think of this show or that? Is my thumb up or down? Unless I’m enthusiastic and the show lesser known, I’ll remain silent or nibble around its edges only, as contrary as that is to my nature. I will not be a cheerleader who loves indiscriminately, but if I cannot say anything nice, as my mother taught me, I will not say anything at all. Readers can read into that silence as they wish. Theatre doesn’t need more people saying what’s wrong with it. I’d rather be someone who reinforces all of the things that are so, so right.

This post originally appeared on the 2amtheatre website.

As a result of fairly assiduous Twitter use, I have a very respectable score on Klout. However, now that Klout is about to start factoring in FourSquare activity, I have begun “checking in” these past few days, though I registered at least a year ago and find it somewhat juvenile (Badges? I don’t need no stinking badges). I am one of the select 10 million (an oxymoron to be sure) who has secured a Google+ account, however thus far I have made but a single post, comparing the coming Facebook/Google+ wars to the VHS/Beta wars of some two decades ago. I make only the occasional Facebook post, but at least I no longer restrict my friends to those I met in school. I keep up on LinkedIn, but only connect to people with whom I have genuinely worked, to maintain the integrity of the platform. My PeerIndex score is lousy, due I believe, to a tech error (reported, unresolved) that leaves out the vast majority of my Twitter activity. I’ve largely given up on Quora, because the questions being posed in the areas where I have some expertise are predominantly: a) subjective, b) silly and c) reminiscent of the Monty Python “How To Do It” sketch which offered simple instructions on things like how to be a gynecologist. I captured one of the free Spotify accounts earlier this week due to a car company promotion (I already forget the brand, and I don’t own or intend to buy a car anyway), although I have listened to only a single song.

Enough?

Let me also remind you that these are all personal accounts, as I’m in a job transition. So all of the above is either building my personal brand, providing fun as I decompress from a series of stressful jobs, or completely wasting time that I could be using more productively.

If this is what I’m facing, I can’t help but wonder how arts organizations are wading through the developing, churning world of social media, since every week seems to produce a new site or app designed to revolutionize how we relate to each other, be it as individuals, businesses & patrons, artists & audiences, and so on.

Traditionally, arts organizations haven’t been early technological adopters, largely because of a lack of internal expertise and the high cost of entry. I am old enough to remember Hartford Stage’s first fax machine (a wonder), first computer network (so much better than electric typewriters), first Mac and desktop publishing software (which we discovered didn’t actually design things for us) and first computerized ticketing system (somebody else’s headache, but terrific). But that technological adoption, in the latter half of the 1980s (e-mail became a standard while I was at Goodspeed Musicals), seems slow by the standards of today.

One significant factor in today’s more rapid adoption is that of cost. The most prevalent tools of communication at the moment, many name-checked above, are free. If you’ve got a computer and internet access (and for real convenience, a smartphone as well), you’ve pretty much got what your organization needs to jump into the fray.

But the challenge is deciding whether to do so or when to do so. Certainly if a promising new service appears that requires you to secure your company’s name from squatters (remember the domain name rush that characterized the spread of the internet itself?), it should be done right away. But beyond that, there needs to be a certain amount of wait and see.

If your organization has an in-house IT department (now the norm at large not-for-profits), there are probably one or more technologically savvy individuals forever lobbying every department about a new tool that can make their work more efficient, from the newest in collaborative CAD programs to online donation systems. Development, marketing and p.r. departments are watching social media in particular, both to give the organization an edge and to show the public that the organization has an edge.

But it has generally been acknowledged that just as freedom isn’t free, neither is social media. The cost is one of time and brainpower: does the organization have someone on staff who has the conceptual and technical savvy to figure out how to best use the cascading platforms? Can the organization afford to give over a portion of the time of an existing staffer to that pursuit, or to hire someone to focus exclusively on this area? Is the cost-value equation favorable for being active and meaningful on multiple platforms? What is the ultimate goal for the organization?

I am hardly the first person to pose these questions. Indeed, my Twitter feed is bombarded by advice — and solicitations to pay for advice — on how to best utilize these resources. In fact, I’m pretty stunned by the number of people who proclaim themselves as social media experts or gurus, in a field that is, in terms of widespread awareness and usage, maybe six or seven years old. I’m not being dismissive of true experts and explorers, as I’ve spoken with some very shrewd folks, but just as companies paid a fortune for their first websites because the practice of building them was so new, I fear the ratio of people with true insight to those who merely post a lot on Facebook poses risks for less sophisticated groups who feel they may be missing an important trend.

So I want to offer a single piece of pragmatic advice about adopting a new platform or, as the once dominant MySpace has shown, when to abandon one. That advice is to analyze, in a full organizational survey, why you’re doing it. What do you hope to achieve? Can the platform conceivably do what you want? Has it reached a tipping point where more than just first-adopters are playing with it?

As an aside, I should say that in most cases, the leaders of large organizations are ill-equipped to make these decisions, because they haven’t the time to understand these new forms of media themselves. They know how to search on Google, they can click on the link for a funny YouTube video, they may have a personal Facebook page, but their jobs don’t afford them the time to delve deeply into these areas. Indeed, I fear that many of them feel they are above it; at a recent LORT conference, I did a show of hands survey of managers asking how many knew their organizations were using social media, and how many had their own presence. Many hands appeared for the first question, but few remained up after the second. Yet these platforms are not just “for the kids,” and they certainly shouldn’t be relegated to intern-level responsibility, as is so often the case. This will change over time, as succeeding generations will take social media as simply the norm, not innovation.

Social media, like it or not, is transforming how people relate to each other, to the businesses they frequent and the organizations where they participate and which they may support. It is ignored at its own peril, but it is also embraced, if not with danger, then with caution.

While adopting a child is significantly more profound on many lives, adoption of social media platforms demands some marginally equivalent level of self-scrutiny and awareness. Otherwise, your organization will find itself making errors in public perception and in allocation of resources. And as we’re learning again and again, we post, tweet and share at our own risk. If a twitter revolution can ostensibly bring down a dictator, think what could happen if you use it wrong – or it turns on you, like an ungrateful child.

P.S. Those who found this essay online probably find it to be obvious, or old news, precisely because you’re far enough into the social world to be ahead of the thinking herein. But perhaps you have some discussion to provoke within your organization, or someone to persuade. Maybe this can help.

This post originally appeared on the 2amtheatre website.

It’s a great word. “Embargo.” It seems to come from a different age, or a world in which brinksmanship over major issues comes into play. Oil embargo. Trade embargo. But it’s alive, if not exactly well, in the relationship between the media and those that they cover.

In the past 36 hours, there have been some very interesting comments on Twitter via #2amt about “embargoing” reviews of arts events. The primary participants have been Trey Graham of NPR, Peter Marks of The Washington Post, Alli Houseworth from Woolly Mammoth Theatre and Nella Vera of The Public Theater. As a “recovering” publicist, I’ve lobbed in a few thoughts as well, but I though the issue was worth more than a few 140 character salvos.

In brief summary: there has been a longstanding “gentleman’s agreement” (pardon my patronymic) between arts groups and the media that cover them that while productions may be seen by the press in advance of the official opening at designated performances, reviews will be embargoed for release until that official opening occurs. This has been in place for some time, although it is not theatrical tradition from days of yore – it is something that has been in place in the U.S. for not more than 50 years and is, I believe, an even more recent phenomenon in England.

Social media has upended this polite détente (as has, perhaps, Spider-Man, but for this discussion, let’s declare that an anomaly and move past it), since we now have personal media platforms that allow any audience member to broadcast their own opinions immediately upon exiting a theatre, if not during the performance itself. So the major media, with more traditional roots, finds itself either days or weeks behind in reporting on a cultural event while the court of public opinion renders verdicts left and right, or they have to report on that very public opinion before issuing their own.

Marks has commented that he is precluded from tweeting his opinions in advance of his review appearing; Frank Rizzo of The Hartford Courant was tweeting his thoughts on a show at the Williamstown Theatre Festival the very night he saw it, although in that case it was the press opening. There’s obviously no industry-wide practice and every outlet is formulating its own approach.

I should make clear that none of these journalists are sneaking into preview performances to which they’re not invited. They are respecting whatever preview period the company or producers have requested; they just chafe against having to wait, either out of professional courtesy to an externally imposed release date or an internal policy which dictates adherence to the print date.

I also need to state my belief that the performing arts do not truly come alive until they’re before an audience, and I believe that artists should have a reasonable amount of time to work on their creations in front of an audience (yes, a paying audience appropriately advised as to the show’s inchoate form) before opinions are rendered. Blogs, Facebook, Twitter and the like have certainly made it impossible to completely manage such a protected environment and that’s just a reality of our world; to rail against it is foolish and unproductive. The question is whether major media (old or new), with its vast reach, should play by the old rules, or adopt the “embargoes be damned” attitude that the public has unknowingly employed.

For arts groups, one rationale for the embargo has been to achieve a “roadblock” effect with their reviews – a great many come out on the same day, having a better chance of achieving traction in the public’s mind. But as members of the press will often say, they are not marketing arms for the arts, but reporters or writers of opinion, so why must they adhere to a marketing or press plan? Frankly, so long as journalists don’t start writing about works of art before they are acknowledged to be complete, this practice may have to fall under the weight of the populist-driven social media.

As for tweeting a mini-opinion in advance of a full review, I have to say I don’t think that serves anyone. If the public, as some posit, want only bite-sized chunks of information, then critics are playing into their hands and hastening their own demise. After all, if you know a review is pro or con, will you necessarily look for a more nuanced appraisal a day or two later? Will the craft of reviewing at long last be reduced, in all arts, to the thumbs-up/thumbs-down approach popularized by Siskel and Ebert? Does anyone want reviews to be nothing but capsules, star ratings or a little man and his chair?

I must confess to puzzlement about how much the traditional media is approaching social media. Instead of using it to deepen its own coverage, since website space is less dear than newsprint, and the reach unfettered by geography and logistics, some papers undermine their own print versions in their race to populate a Twitter feed. The New York Times, inexplicably, shares virtually all of their Sunday arts coverage through Twitter two or three days before the Sunday paper is out, rendering the section old news by the time it appears fully online or (yes, I’m old) on my doorstep.

I will say I’m intrigued by critics like Marks or the prolific Terry Teachout, who will actively engage with their readers on social media, breaking down the ivory tower mentality cherished by critics only a generation ago. The idea that critics will interact with individuals, and perhaps artists, in a public forum, is tremendously exciting to me, and may well be the best thing to happen to artist/critic relations in many years. Indeed, might early tweets result in critics getting feedback and perspective before their final verdict is rendered?

As for the embargo: I think it has begun to crumble and that erosion will only accelerate as every single person who cares to becomes their own media mogul and true stars of the medium begin to achieve influence akin to that afforded by old media. I say, as long as the artists’ work is done, let’s be happy that the press is so eager to cover us. But I caution the press not to be so eager to adopt the new paradigm that they undermine themselves, leading to ever-briefer, ever-more-marginalized assessments of artists’ work.

This post originally appeared on the 2amtheatre website.