While the arts are often notoriously slow adopters of new technology, the rapid rise of social media would seem to dictate that commercial theatre jump on the bandwagon and hold on tight.

But social media may be best suited for use by subsidised companies, rather than the shows that populate the West End and Broadway.

Certainly, every show has the basics in place, a Facebook page, a Twitter feed and so on, in addition to the now de rigeur website. But producers and their marketing teams seem to view most social media as an extension of advertising or PR, feeding out casting announcements, special ticket offers and ‘exclusive’ photos and video all directed at driving sales.

The problem is that for most productions, especially early in their runs, there aren’t necessarily enough people who have followed or liked the show to read what’s on offer, and the content is often repurposed for other uses, diluting the impact that ‘exclusivity’ might still carry.

Shows appear drawn to the media portion of this new manner of communications, when it is the social aspect that is most innovative and compelling. Social platforms offer rapid and direct communications with individuals, but the fact is that people engage most with those who actually engage with, or entertain, them. It may take place on an overwhelming scale when it comes to major celebrities, but in the theatre, it’s quite easy for fans to strike up conversations with stars, writers, designers, directors and even critics – something virtually unimaginable a decade ago. So, if shows don’t actually engage with their audiences beyond tarted-up press announcements, they’re dropping the ball.

Of course, the challenge is how creative on an ongoing basis any one show can be, since they’re a relatively fixed offering (people, on the other hand, can have remarkably varied day-to-day lives) and how much  they’re willing to invest to be socially rather than sales-oriented, focusing on the long game rather than immediate gain. Except for a very small portion of the audience,  attendance at a commercial show is a one-off event, not an ongoing commitment, seemingly at odds with the basis of social media. The building of relationships afforded by social media can create a stronger bond for an ongoing company producing an array of works over months or years.

In 2009, when social media was still working its way into public consciousness, the Broadway production of Next to Normal garnered great attention and achieved a remarkable million followers through two initiatives. It offered one night “live-tweeting” the plot of the entire show for anyone who cared to follow. Shorn of songs and even most dialogue, they were serialising an outline in real time, but it was a distinctive effort that marked the show as creative and tantalised people with the framework of a show they might then choose to see in real life.

Next to Normal also ran a campaign in which Twitter followers were encouraged to make suggestions for a new song for the show, creating a connection directly with the authors, who did indeed write a song based on suggestions. While it wasn’t added to the finished work, fans could hear it online. It’s a shame that, since the account still has 946,000 following (though it is closed), it hasn’t tweeted since April of last year, leaving a huge untapped base of potential ticket buyers for other productions.

Despite the efforts and success of Next to Normal, social media still seems an afterthought for most Broadway shows. In a survey of Broadway theatres in early May, prompts to interact with the show through social media activity (primarily Facebook, Twitter and Instagram) were on display at 15 theatres – yet a nearly equal number (14) had no such reminders in their front of theatre or box office lobby displays (a number of theatres had no tenants at the time). A few showed real initiative in advocating social media use (a photo backdrop outside the Lunt-Fontanne for Motown; a ‘photo stop’ in the upper lobby of the Gershwin for Wicked).

Unfortunately, others simply displayed social platform logos without the specific names used by the shows in those arenas, so one would have to seek them out; it’s akin to posting ‘we have a website’ instead of giving a URL.

If productions don’t feel that social media gives them sufficient bang for their buck, perhaps they shouldn’t establish a presence only to give it short shrift. On the other hand, as some shows are demonstrating, with a little thought, a show can build its profile at a proportionately low cost, amplifying the power of the ever essential word of mouth, so long as they’re willing to commit to subtly promoting their presence by offering intriguing content and damping down the urge to shout “BUY NOW”.

During the 2012/13 Broadway season, a total of nine new musicals appeared on Broadway (hitting the average annual level of recent years). Of those nine, only four are still running. As I write, there are seven new musicals playing Off-Broadway, with an eighth due in a few weeks; there may well be others. What does it tell us when 12 months of Broadway yields just about as much new musical material as we find Off-Broadway in only a couple of months?

To be fair, many of the Off-Broadway musicals are limited runs in the seasons of subsidised companies, and two are commercial transfers from such companies from earlier this year. Only one will play in a theatre which is comparable in size to Broadway venues, and in that case it’s under the auspices of Shakespeare in the Park; most are in spaces where one week of performances equals the capacity of one Broadway performance. A transferred Off-Broadway hit can easily become a Broadway casualty given the commercial demands of larger theatres and higher costs.

Certainly, hit Off-Broadway musicals are hardly new; one need only look to The Fantasticks, You’re A Good Man, Charlie Brown, Godspell and Little Shop of Horrors for precursors, and it’s unlikely the current new shows will ever attain the longevity of those icons. But in recent years, the standard model has tended much more towards the Off-Broadway to Broadway transfer for success, as evidenced by shows ranging from Rent to Avenue Q to The 25th Annual Putnam County Spelling Bee. Even shows that began in rudimentary stagings at the New York International Fringe Festival and the New York Musical Theatre Festival have fought their way to Broadway, including Urinetown and Next to Normal.

Surveying the variety of material, it would appear that the modest scale of Off-Broadway allows for a greater range of topics and styles than the Great White Way, from the sung through pop opera of Dave Malloy’s Natasha, Pierre and the Great Comet of 1812 (based on a portion of War and Peace, and performed in a tent) to David Byrne and Fatboy Slim’s Imelda Marcos disco bio Here Lies Love. There’s one musical that is drawn from a film (Far From Heaven) and two with their roots in Shakespeare (Venice, after Othello, and Love’s Labour’s Lost). Several adopt variations on an environmental, break-the-proscenium approach (Here Lies Love, Murder Ballad and Great Comet). None model themselves on the formula of the classic American musical.

I suspect that no one is getting rich off of these productions, while the backers of Kinky Boots, Matilda and Motown on Broadway will surely do quite well over time. For these Off- Broadway musicals to become true earners for all involved, they will either have to manage sustained runs under a commercial model, on Broadway or Off, or spawn productions across the country and abroad. But even if that doesn’t come to pass, what they are doing is providing a superb showcase for predominantly new talent and unexpected subjects; they are bolstering the musical repertory at a pace at least equal to Broadway and building the reputations of artists.

This shouldn’t suggest that musical success Off-Broadway is a breeze, and it’s worth noting that many of these shows are only mounted with significant donor underwriting or “enhancement” from producers who hope the property will turn out to be Broadway-worthy. But with different scale and different expectations, Off-Broadway musicals may well be supplanting Broadway in advancing the form.

Hindsight doesn’t benefit anyone, but it is hard to resist wondering whether the short-lived Hands on a Hardbody might have fared better at director Neil Pepe’s Atlantic Theatre Company instead of in a Broadway theatre. Ironically, that was the birthplace of Spring Awakening, a musical that had struggled through a number of developmental productions over the years only to find praise, first Off- Broadway, then on.

There’s an old saying that one can’t make a living on Broadway, but can make a killing. It’s not easy to make a living off of Off-Broadway musicals either, but you can build a career.